Thank you for shopping at Essence of Health + Fertility. We value our customers and want to ensure that you have a smooth and satisfactory shopping experience with us. If you are not entirely satisfied with your purchase, we're here to help.
Thank you for shopping at [Your Website Name]. We value our customers and want to ensure that you have a smooth and satisfactory shopping experience with us. If you are not entirely satisfied with your purchase, we're here to help.
Refund Eligibility:
To be eligible for a refund, please ensure that:
1. You have made the purchase directly from our website, www.essenceofhealth.com.au.
2. The item(s) in question are unused, undamaged, and in their original packaging.
3. You initiate the refund request within 30 days of the purchase date.
How to Request a Refund:
To request a refund, please follow these steps:
1. Send an email to our Customer Support team at info@essenceofhealth.com.au within the 30-day window, specifying your order number and the reason for the refund request.
2. Our team will review your request and respond within 2 business days to confirm the eligibility and further instructions.
Refund Process:
If your refund request is approved, we will process the refund using the original payment method used during the purchase. Please allow up to 7 business days for the refund to be processed and appear in your account.
Non-Refundable Items:
The following items are not eligible for a refund:
1. Digital downloads or virtual products.
2. Probiotics that require refrigeration.
3. Makeup and skincare items.
4. Sale items.
5. Items that have been used or damaged after delivery.
Return Shipping:
If the refund is approved due to a faulty or damaged item, we will cover the return shipping costs. However, for all other eligible refund cases, the customer will be responsible for the return shipping fees.
Late or Missing Refunds:
If you haven't received your refund within the specified timeframe, please check your bank account or credit card statement first. If you still haven't received your refund, contact your bank or credit card company to inquire further. If the issue persists, please reach out to our Customer Support team at info@essenceofhealth.com.au
Contact Us:
If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our Customer Support team at info@essenceofhealth.com.au. We're here to assist you and ensure your satisfaction with our products and services.
Note:
Our refund policy is in accordance with the Australian Consumer Law. This policy does not affect your statutory rights as a consumer. For more information on your consumer rights, please visit the Australian Competition and Consumer Commission (ACCC) website.
